Privacy & Cookies Policy


Privacy and Data Protection

Heidi Sturgess comply with all aspects of the Data Protection Act of 1984 and the new act of 1998

How we normally use information about you.

We will only use your Personal Information for the purpose(s) for which you provide it to us including (but not limited to):

  • To respond to your enquiries
  • To handle orders, deliver items and process payments
  • To communicate with you about orders, products, services and promotional offers
  • To update our records and maintain any online account you may have with us
  • To prevent or detect fraud or abuses of our Website
  • To enable third parties to carry out technical, logistical or other functions on our behalf

We do not share your Personal Information with other entities.

Promotional offers

If you have consented in advance we may send you information on our promotional offers. If you no longer want to receive such offers, please notify us via email to

Business & Trade Customers

Fraud / Credit Risk

Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.


Collection of Information by Third-Party Sites

Our Website may contain links to other websites (such as Facebook) whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.


We use a secure online PAYPAL order form for all purchases made via the Website. All data transmitted via this form (including credit card details) is 128bit encrypted.

Credit Cards

We are committed to ensuring the security and privacy of information supplied by our customers. We use the world recognised PAYPAL system to process payment whereby your credit card details are transferred directly from your computer to PAYPAL'S secure server using SSL encryption. A small padlock appearing in the lower right hand corner of your browser window will illustrate the security of this connection.

Because email correspondence with us is in free format text and is not encrypted, we ask that you do not send any sensitive information such as credit card details or passwords via email.

Revisions to this Privacy Statement

We reserve the right to revise this Privacy Statement or any part of it from time to time. Please review the Privacy Statement periodically for changes. Unless stated otherwise, our current Privacy Statement applies to all information that we have about you.

How to Contact us

If you have any questions or concerns about this Privacy Statement or how we use your Personal Information you may contact us by email and if at any time you decide that you no longer wish us to hold or use any of your Personal Information or wish to change the use to which your Personal Information can be put, please let us know by emailing us at

Cooling off period

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods.







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and may not be used without permission